Thailand’s Suvarnabhumi named among the world’s worst airports
Suvarnabhumi airport in Bangkok has been named among the top 10 worst airports in the world, according to a new study which measured punctuality, quality and service.
Bangkok Suvarnabhumi was ranked in 9th place out of the ten worst airports.
The survey was compiled by AirHelp, a firm which specializes in helping customers get compensation from airlines for flight delays, who asked passengers to rate 76 international airports.
Passengers were asked their opinion on quality of service, passenger facilities, terminal comfort, check in and security.
Kuwait airport was found to be the worse performing, according to the study.
British airports fared particularly poorly, with four UK airports, London Gatwick, Manchester, Stansted and Edinburgh all making the top 10.
The top airport in the world, with its beautiful gardens, luxurious rest areas, free cinema and theme park was Singapore Changi, followed by Munich, Germany and Hong Kong.
Worst 10 airports by ranking
1. Kuwait 5.02
2. London Gatwick 5.38
3. Manchester 5.43
4. Newark Liberty, New Jersey, USA 5.92
5. Stansted 6.07
6. Edinburgh 6.10
7. Mumbai, India 6.21
8. Dubai, UAE 6.24
9. Bangkok Suvarnabhumi, Thailand 6.30
10. Delhi, India 6.31
Best 10 airports by ranking
1. Singapore Changi 9.07
2. Munich, Germany 8.66
3. Hong Kong 8.42
4. Copenhagen Kastrup, Denmark 8.04
5. Helsinki-Vantaa, Finland 8.03
6. Cincinnati-Northern Kentucky, USA 7.94
7. Barcelona El Prat, Spain 7.90
8. Madrid Adolfo Suarez-Barajas, Spain 7.81
9. Auckland, New Zealand 7.80
10. Frankfurt, Germany 7.76
The study also looked at airlines but none of the Thai carriers made the top 10 in either the best or worst category.
Airlines were ranked on on-time performance, quality of service and claim processing.
Thai Airways International came in 57th place out the 87 airlines which featured in the survey.
Singapore Airlines, Etihad Airways and Qatar Airways were the 3 best airlines, respectively.
Bulgaria Air, SmartWings and Tunisair were found to be the worst.
Best 10 airlines by ranking
1. Singapore Airlines, Singapore – 8.73
2. Etihad Airways, United Arab Emirates – 8.48
3. Qatar Airways, Qatar – 8.46
4. Austrian Airlines, Austria – 8.38
5. Air Transat A.T. Inc, Canada – 8.29
6. Air Dolomiti, Italy – 8.22
7. British Airways, UK – 8.14
8. Virgin Atlantic, UK – 7.99
9. Aer Lingus, Ireland – 7.97
10. TUI fly Netherlands, Netherlands – 7.95
Worst 10 airlines by ranking
1. Bulgaria Air, Bulgaria – 4.93
2. SmartWings, Czech Republic- 5.01
3. Tunisair, Tunisia – 5.15
4. Monarch Airlines, UK – 5.16
5. Ryanair, Ireland – 5.21
6. Egyptair, Egypt – 5.27
7. China Eastern Airlines, China – 5.27
8. Pakistan International, Pakistan – 5.31
9. Gulf Air, Bahrain – 5.44
10. Air China, China – 5.48
“It’s important – now more so than ever – that passenger service is a top priority of both airlines and airports, ensuring they receive the experience they deserve, so it’s fantastic to see that Singapore is setting the standard for customer-first service”, said AirHelp’s UK manager Marius Fermi.
“This research should hopefully give airlines and airports across the world, particularly in the UK, a nudge to improve their quality and punctuality urgently before the travel rush starts this summer.”
Source: https://www.airhelp.com/en/blog/best-airline-in-world/
